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Find the fix for the most common EazuPay problems. Each article explains why it happens and what to do next. If you are still stuck, message support on Telegram @eazupay.

• Payment shows pending
  A UPI payment can show pending while the bank confirms it. Learn how long to wait, how auto-checks work and when the order is rejected after 10 minutes.
• Deposit paid but not credited
  If a customer paid but your EazuPay balance didn't update, here is how to check the order, the amount and the UTR, and how to raise it with support.
• Withdrawal delayed
  Why an EazuPay withdrawal can be delayed — admin review, bank or UPI issues, wrong beneficiary details — and how to read the withdrawal timeline.
• OTP email not received
  Fix missing EazuPay one-time password emails for withdrawals, password reset and password change: spam folder, five-minute expiry and attempt limits.
• Callback not reaching my server
  Fix EazuPay callbacks that don't arrive: public HTTPS notify URL, firewall, signature checks and replying with exactly ok.
• HTTP 403 / IP whitelist error
  An HTTP 403 from the EazuPay API usually means your server's IP is not whitelisted. Learn how to find your server IP and add it.
• USDT sent on the wrong network
  EazuPay accepts USDT on TRON (TRC-20) only. What happens if USDT is sent on ERC-20, BEP-20 or another network, and how to avoid it.
• Payment link expired
  EazuPay payment links expire 10 minutes after creation if unpaid. Learn why and how to create a new link for your customer.
• Telegram chat not linked
  How to link your Telegram chat or group to EazuPay so @Gp_lbot shows balance, history and payment alerts.

Last updated: 30 October 2026