Legal
Refund and cancellation policy
Refunds for goods or services are handled by the merchant you paid. EazuPay helps investigate failed, duplicate or mismatched payments when you share the order ID and UTR.
Customers
If you paid a merchant and need a refund, contact that merchant first. If a payment left your bank but the order shows failed, contact us with the order ID and UTR.
Merchants
EazuPay does not provide a refund API in the current integration. Mistaken approvals are corrected through an audited admin process.
Unpaid orders
Orders that are not paid within 10 minutes are cancelled automatically.
Contact
Payment disputes: Telegram @eazupay (https://t.me/eazupay) or email qrmflow@gmail.com. EazuPay Private Limited, Bao Ding Lu 230hao 6lou, HongKou District, Shanghai, 200028, China.
Related pages
Last updated: 30 October 2026