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Deposit paid but not credited
Your balance is credited only when the payment is confirmed for the exact order amount. If the customer paid a different amount, paid an expired order or paid outside the checkout, the deposit is not matched automatically.
Check these first
- Order status in Collection orders
- Amount paid vs. order amount
- Time of payment vs. the 10-minute expiry
- The 12-digit UTR from the customer's bank app
Raise it
Send the order ID, UTR, amount and a screenshot to Telegram @eazupay (https://t.me/eazupay) or email qrmflow@gmail.com.
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Last updated: 30 October 2026