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Payment shows pending

A payment shows pending until EazuPay receives confirmation for the exact amount. Status is checked automatically. If no payment is confirmed within 10 minutes, the order is rejected; a payment that succeeds is never reversed by this timeout.

What to do

  • Wait a few minutes and refresh the order
  • Check that the customer paid the exact amount shown
  • Don't create a second order for the same payment
  • If money left the bank but the order failed, collect the UTR and contact support
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Last updated: 30 October 2026